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Category
Returns Window, Actions Possible and Conditions (if any)
Consumer Electronics
Camera & camera accessories, Computer & computer components , Computer peripherals, Game consoles, Networking Devices, Mobile & computer accessories, softwares, speakers and headphones
7 Days Replacement
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of the item delivered being wrong or physically damaged.

Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up. For any device-related issue, please contact the seller (details as mentioned on the invoice) or brand authorized service center directly.
Large Appliances
Fridge, AC, heater, washing machine, dish washer, air purifier
7 Days Return/Replacement
This item is eligible for free return/replacement, within 7 days from delivery, in an unlikely event of the item delivered being wrong or physically damaged.
This item can be exchanged for a different size/colour.
This item is eligible for a full refund subject to prior ascertainment by Paytm Mall. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up.
Small Appliances
Air purifier, heater, Home & kitchen appliances
7 Days Return/Replacement
This item is eligible for free return/replacement, within 7 days from delivery, in an unlikely event of the item delivered being wrong or physically damaged.
This item can be exchanged for a different size/colour.
This item is eligible for a full refund subject to prior ascertainment by Paytm Mall. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up
Laptops, Cameras and TVs, Mobiles, Tablets
laptops, covers & sleeves, audio & video devices, cables, chargers, other accessories
7 Days Replacement
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of the item delivered being wrong or physically damaged.

Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up.
For any device-related issue, please contact the seller (details as mentioned on the invoice) or brand authorized service center directly.
Apparel
15 Days Return/Replacement
This item is eligible for free return/replacement, within 15 days from delivery, in an unlikely even of item delivered being wrong or physically damaged.
This item can be exchanged for a different size/colour.
This item is eligible for a full refund subject to prior ascertainment by Paytm Mall. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up.

(Note: Items like lingerie/socks/inner wear are non-returable due to hygiene issues.)
Lifestyle
Footwear, wallets, luggage & bags, eyewear, Jewellery, sunglasses, watches
7 Days Return/Replacement:This item is eligible for free return/replacement, within 7 days from delivery, in an unlikely event of the item delivered being wrong or physically damaged.
This item can be exchanged for a different size/colour.
This item is eligible for a full refund subject to prior ascertainment by Paytm Mall. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up
Food, groceries, Pooja supplies & pet supplies
Non Returnable
The selected item is not eligible for returns and/or replacements by the seller of this product due to personal hygiene/health issue attributable to this product.

However, this policy will not apply if you have received a physically damaged or different item. In such cases, Paytm Mall shall contact you to ascertain the damage in the product prior to initiating a return or replacement as applicable.
Cars & Bikes
Bikes & scooters, cars, commercial vehicles
No Cancellation/Non Returnable
This item is non-cancellable and non-returnable due to weight-handling and/ or sourcing limitations of this product.

However, this policy will not apply if you have received a physically damaged or different item. In such cases, Paytm Mall shall contact you to ascertain the damage in the product prior to initiating a return or replacement as applicableReturnable: The selected item is not eligible for returns and/or replacements by seller of this product.
Auto Accessories
Batteries, bike accessories, car audio & GPS, Car accessories, car perfumes & freshners, comfort & safety, helmets, engine oils & lubricants, riding gear & accessories, spare parts, tyres & alloys, vehicle services
7 Days Return/Replacement
This item is eligible for free return/replacement, within 7 days from delivery, in an unlikely event of the item delivered being wrong or physically damaged.
This item can be exchanged for a different size/colour.
This item is eligible for a full refund subject to prior ascertainment by Paytm Mall. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up
Home & Kitchen
Furnishing, home decor, home care, home security, kitcheware, cookware, barware, bathroom accessories, hardware fittings, gardening, storage, tools
7 Days Return/Replacement
This item is eligible for free return/replacement, within 7 days from delivery, in an unlikely event of the item delivered being wrong or physically damaged.
This item can be exchanged for a different size/colour.
This item is eligible for a full refund subject to prior ascertainment by Paytm Mall. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up
Baby & Kid Care
Baby & kids room essentials, baby care and maternity, baby gear & nursery, kids accessories
7 Days Return/Replacement: This item is eligible for free return/replacement, within 7 days from delivery, in an unlikely event of the item delivered being wrong or physically damaged.
This item can be exchanged for a different size/colour.
This item is eligible for a full refund subject to prior ascertainment by Paytm Mall. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up
Books & Stationery
Books, action figures, bags & bagpacks, audio and video books, games, water bottles & lunch boxes, office supply, craft & art supply, student supply, paper & packaging
Non Returnable
The selected item is not eligible for returns and/or replacements by the seller of this product due to personal hygiene/health issue attributable to this product.

However, this policy will not apply if you have received a physically damaged or different item. In such cases, Paytm Mall shall contact you to ascertain the damage in the product prior to initiating a return or replacement as applicable.
Gifting
Gifts, sweets, gift cards
Non Returnable
The selected item is not eligible for returns and/or replacements by the seller of this product due to personal hygiene/health issue attributable to this product.

However, this policy will not apply if you have received a physically damaged or different item. In such cases, Paytm Mall shall contact you to ascertain the damage in the product prior to initiating a return or replacement as applicable.
Gold
Coins, e-gold, vouchers
Non Returnable
The selected item is not eligible for returns and/or replacements by the seller of this product due to personal hygiene/health issue attributable to this product.

However, this policy will not apply if you have received a physically damaged or different item. In such cases, Paytm Mall shall contact you to ascertain the damage in the product prior to initiating a return or replacement as applicable.
Cashback would be added as Paytm Cash, which is One97 Communication Ltd’s loyalty program. It can be used to pay for goods & services sold by merchants that accept ‘Pay with Paytm’
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