Returns Policy
  • Consumer Electronics
    Camera & camera accessories, Computer & computer components , Computer peripherals, Game consoles, Networking Devices, Mobile & computer accessories, softwares, speakers and headphones
    7 Days Replacement
    This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of the item delivered being wrong or physically damaged.

    Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up. For any device-related issue, please contact the seller (details as mentioned on the invoice) or brand authorized service center directly.
    }
  • Large Appliances
    Fridge, AC, heater, washing machine, dish washer, air purifier
    7 Days Return/Replacement
    This item is eligible for free return/replacement, within 7 days from delivery, in an unlikely event of the item delivered being wrong or physically damaged.
    This item can be exchanged for a different size/colour.
    This item is eligible for a full refund subject to prior ascertainment by Paytm Mall. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up.
    }
  • Small Appliances
    Air purifier, heater, Home & kitchen appliances
    7 Days Return/Replacement
    This item is eligible for free return/replacement, within 7 days from delivery, in an unlikely event of the item delivered being wrong or physically damaged.
    This item can be exchanged for a different size/colour.
    This item is eligible for a full refund subject to prior ascertainment by Paytm Mall. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up
    }
  • Laptops, Cameras and TVs, Mobiles, Tablets
    laptops, covers & sleeves, audio & video devices, cables, chargers, other accessories
    7 Days Replacement
    This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of the item delivered being wrong or physically damaged.

    Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up.
    For any device-related issue, please contact the seller (details as mentioned on the invoice) or brand authorized service center directly.
    }
  • Apparel
    15 Days Return/Replacement
    This item is eligible for free return/replacement, within 15 days from delivery, in an unlikely even of item delivered being wrong or physically damaged.
    This item can be exchanged for a different size/colour.
    This item is eligible for a full refund subject to prior ascertainment by Paytm Mall. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up.

    (Note: Items like lingerie/socks/inner wear are non-returable due to hygiene issues.)
    }
  • Lifestyle
    Footwear, wallets, luggage & bags, eyewear, Jewellery, sunglasses, watches
    7 Days Return/Replacement:
    This item is eligible for free return/replacement, within 7 days from delivery, in an unlikely event of the item delivered being wrong or physically damaged.
    This item can be exchanged for a different size/colour.
    This item is eligible for a full refund subject to prior ascertainment by Paytm Mall. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up
    }
  • Food, groceries, Pooja supplies & pet supplies
    Non Returnable
    The selected item is not eligible for returns and/or replacements by the seller of this product due to personal hygiene/health issue attributable to this product.

    However, this policy will not apply if you have received a physically damaged or different item. In such cases, Paytm Mall shall contact you to ascertain the damage in the product prior to initiating a return or replacement as applicable.
    }
  • Cars & Bikes
    Bikes & scooters, cars, commercial vehicles
    No Cancellation/Non Returnable
    This item is non-cancellable and non-returnable due to weight-handling and/ or sourcing limitations of this product.

    However, this policy will not apply if you have received a physically damaged or different item. In such cases, Paytm Mall shall contact you to ascertain the damage in the product prior to initiating a return or replacement as applicableReturnable: The selected item is not eligible for returns and/or replacements by seller of this product.
    }
  • Auto Accessories
    Batteries, bike accessories, car audio & GPS, Car accessories, car perfumes & freshners, comfort & safety, helmets, engine oils & lubricants, riding gear & accessories, spare parts, tyres & alloys, vehicle services
    7 Days Return/Replacement
    This item is eligible for free return/replacement, within 7 days from delivery, in an unlikely event of the item delivered being wrong or physically damaged.
    This item can be exchanged for a different size/colour.
    This item is eligible for a full refund subject to prior ascertainment by Paytm Mall. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up
    }
  • Home & Kitchen
    Furnishing, home decor, home care, home security, kitcheware, cookware, barware, bathroom accessories, hardware fittings, gardening, storage, tools
    7 Days Return/Replacement
    This item is eligible for free return/replacement, within 7 days from delivery, in an unlikely event of the item delivered being wrong or physically damaged.
    This item can be exchanged for a different size/colour.
    This item is eligible for a full refund subject to prior ascertainment by Paytm Mall. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up
    }
  • Baby & Kid Care
    Baby & kids room essentials, baby care and maternity, baby gear & nursery, kids accessories
    7 Days Return/Replacement
    This item is eligible for free return/replacement, within 7 days from delivery, in an unlikely event of the item delivered being wrong or physically damaged.
    This item can be exchanged for a different size/colour.
    This item is eligible for a full refund subject to prior ascertainment by Paytm Mall. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up
    }
  • Books & Stationery
    Books, action figures, bags & bagpacks, audio and video books, games, water bottles & lunch boxes, office supply, craft & art supply, student supply, paper & packaging
    Non Returnable
    The selected item is not eligible for returns and/or replacements by the seller of this product due to personal hygiene/health issue attributable to this product.

    However, this policy will not apply if you have received a physically damaged or different item. In such cases, Paytm Mall shall contact you to ascertain the damage in the product prior to initiating a return or replacement as applicable.
    }
  • Gifting
    Gifts, sweets, gift cards
    Non Returnable
    The selected item is not eligible for returns and/or replacements by the seller of this product due to personal hygiene/health issue attributable to this product.

    However, this policy will not apply if you have received a physically damaged or different item. In such cases, Paytm Mall shall contact you to ascertain the damage in the product prior to initiating a return or replacement as applicable.
    }
  • Gold
    Coins, e-gold, vouchers
    Non Returnable
    The selected item is not eligible for returns and/or replacements by the seller of this product due to personal hygiene/health issue attributable to this product.

    However, this policy will not apply if you have received a physically damaged or different item. In such cases, Paytm Mall shall contact you to ascertain the damage in the product prior to initiating a return or replacement as applicable.
    }