Paytm FASTag is a simple & reusable tag based on radio-frequency identification (RFID) technology.
Each tag is linked to a registered Paytm Wallet to facilitate automatic deduction of toll charges.
About Paytm FASTag Replacement:
Paytm FASTag Replacement is a re-issued tag in place of a damaged Paytm FASTag or a tag that is not working properly
Only tags for Car/Jeep/Van will be replaced, for the other vehicle classes, please raise the request via 24x7 Need Help of Paytm App or by reaching out to us on our Toll-Free Number: 1800-1026-480
Only Active tag will be replaced, ensure the tag is active by having sufficient funds in Fastag wallet and by making sure tag is in Active State in Manage Fastags within your Fastag Wallet
Kindly place the request only from the Paytm Fastag registered number on which the previous tag is issued.
Paytm FASTag Replacement is a re-issued tag in place of a damaged FASTag or a tag that is not working as claimed by the customer.
This can be purchased by only those customers who were previously issued a FASTag by Paytm and faced any issue in using the Fastag for their toll payments owing to damage of tag or windshield etc.
Please note that Fastag Replacement orders placed without fulfilling the above criteria are cancelled and amount will be refunded.
Price of Fastag Replacement: Tag Cost: ? 100
How it Works:
Buy Paytm FASTag and affix it on the vehicle's windshield.
Add money to your Paytm Wallet.
Enter dedicated FASTag lane at any National Highway Toll Plaza.
Tag reader at Toll Plaza reads your vehicle's FASTag, and applicable Toll charges get deducted from the linked Paytm account.
Boom barrier opens automatically and you pass like a VIP.
2.5% Cashback will be credited into FASTag linked Paytm Wallet for FY 2019-20.
Delivery and activation Process:
Order Paytm Fastag after entering Vehicle Registration Number and uploading RC front and back images of your vehicle.
Post verification of the uploaded details, FASTag will be shipped to you.
FASTag will be mapped directly to the mobile number, which is used during order placement.
This program is part of the National Electronic Toll Collection (NETC) initiative rolled out by NPCI under the guidelines of NHAI & IHMCI.
FASTag is presently operating at more than 400 toll plazas across national highways;more city and state plazas will be on-board in future.
To recharge your FASTag, simply add money to your Paytm wallet and FASTag will reserve an amount from it. Add Money
In case tag is damaged/lost/not working, please DONOT place a new order. Kindly reach out to us on FASTag Toll Free Number: 1800-102-6480 or write to FASTag@paytm.com. Orders placed to this effect will be auto-cancelled.
In case your vehicle is registered with vehicle identification number(Chassis Number), please reach out to our customer care number 1800-102-6480 to get it updated with Vehicle Registration Number of your vehicle.
In case you are using a pre-owned vehicle(Second hand purchase) and wish to purchase FASTag for that vehicle, please make sure the previous owner of the vehicle closes the old FASTag that is affixed on the vehicle.
For getting your queries resolved, please reach out to us on FASTag Toll Free number - 1800-102-6480 or write to us at FASTag@paytm.com.
In case you want to Deactivate FASTag and apply for security deposit refund, please call on 1800-102-6480.
Orders might be auto-cancelled in the below cases:
Cases where necessary documents are not submitted or verification of submitted documents has failed.
In cases where customer has placed duplicate orders (Ordering multiple FASTags for the same vehicle).
In cases where customer is not Min KYC. Please note that having at-least Min KYC is mandatory for the customer to place an order.
In cases where Replacement Orders are placed but customer was not issued a tag previously.
No Returns/Replacements Allowed - Returns or replacements are not accepted by seller for this product. Cancellation not allowed - Cancellations are not allowed for this product once ordered.