My Orders
No Items in the Bag
Log In/Sign Up
Order related & Changes
Placing an order on Paytm
Changing the address for your order
Delay in order confirmation
Editing order after placement
Cancelling your order
Order cancellation by seller
Downloading your invoice
Opting for a specific courier
Delivery & Delays
Track your order
Delay in order dispatch
Know your delivery date
Schedule your delivery on a specific date & time
Status of the product shows delivered but I have not received my order
Product & Experience
Damaged/Defective item received
Incomplete product received - parts missing
Item not as described/Not satisfied with the product
Wrong product received
Different Prices for the same product
Other charges such as state entry taxes, octroi etc
Offers & Promos
Forgot to apply promo code
Unable to apply promo code
When will I receive my cashback
My cash-back is delayed
Returns & Replacements
Return Policy
Return Procedure
Return pick-up timelines
Delay in return pick-up
Payments & Refunds
know the refund process after return
Want to get refund back to bank/ credit card/ debit card instead of Paytm wallet
Incorrect refund done
Refund in case of cash on delivery
Money deducted from my account but Paytm shows transaction failed
Know more about the EMI option
Payment options available to you on Paytm
Know more about the Cash on Delivery payment option
Know about safety of your credit/debit card on Paytm.com
I want to upgrade my Paytm wallet
Query Not Listed
Get in touch with us directly, by clicking the 'Contact Us' button and answering the questions that follow.
Contact Us
24*7 Helpline
We have a dedicated helpline that tends to this category. You can give us a call at 011-33776677. Call from registered mobile number for faster assistance.
  • 24X7 Care

    Happy to help 24X7.
  • 100% Assurance

    At Paytm, we provide 100% assurance. If you have any issue, your money is immediately refunded. Sit back and enjoy your shopping.
  • Paytm Trust

    Your money is yours! All refunds come with no question asked guarantee.
  • Our Promise

    Happiness is guaranteed at Paytm. If we fall short of your expectations, give us a shout.
Cashback is 'Paytm wallet loyalty cashback' given by 'Pay with Paytm' payment platform. It can be used to pay for goods & services sold by merchants that accept ‘Pay with Paytm’
SellerBecome a Seller
WalletPayment Services